Order FAQ / Policies : American Paper : Wholesale paper, janitorial and packaging supplies for businesses and individuals.

Order Faq / Terms and Conditions

IS MY TRANSACTION SECURE?
All items available for direct internet purchase will be processed through our shopping cart on our secure server so that all your information will be 128 bit encrypted through our certificate to avoid being intercepted by a third party. Once a purchase has been consummated an invoice will be generated describing the goods purchased, all costs assigned to the order. This invoice will be sent to your designated email address.

Problems Adding to Cart? Cookies must be enabled within browser settings, more information here for enabling cookies. Lowering the security settings may also help. AOL users may need to turn on cookies as some browser versions are set to off by default. High personal firewall privacy settings may also effect cart operation but in most cases not. Norton / Symantec Personal Firewall users may have HTTP Referers turned off. Norton Internet Security when set to not report HTTP Referers is a so called "privacy" issue for a user. For the website owner it's a "security" issue if they don't report the referer, almost a catch-22. Just turn referers on by:

Advanced Options / Privace Tab / Referer

Older / obsolete vintage browser versions [ ie: Netscape - Version 3.0 ] do not comply with the most recent secure certificate issuing organizations. Users of these early browser versions may receive an alert indicating that the certificate is outdated. This is not true. Upgrade your browser by clicking the Thawte icon to resolve these issues.

Customer Service Center »

HOW TO PLACE YOUR ORDER:

Refer Here For Shopping Cart Help »

ORDER STATUS:

Order status may be checked by Contacting Us. Or by Tel: 281-485-0871. Please include your shopping cart generated invoice tracking number.

CANCELING AN ORDER:

We cannot cancel an order once it has been shipped. Back orders may be cancelled Contacting Us. Or by Tel: 281-485-0871.

Shipping:

AmericanPaper.net ships via UPS. Actual shipping charges may be adjusted due to weight and dimension of some items shipped. We will email you in such a case. Shipping and deliveries are made in accordance with the standard rules and regulations of these respective shippers. You can choose "Ground" or "2nd day" for all continental United States addresses. In addition, you may choose either of our two carriers by noting such in the "Comments" section of the Order Form. Arrival time for standard ground shipments is dependent on the distance of the package destination. AmericanPaper.net does not deliver on Saturday, Sunday or national U.S. holidays. AmericanPaper.net does not deliver to post office boxes except in the case of shipments to military bases.

Our Shipping Rates »

Payment:

AmericanPaper.net accepts Visa, Master Card, Discover and American Express. Please submit the correct billing address for the credit card to help us prevent fraud. If an incorrect billing address is submitted we will refuse shipment. Your credit card will not be charged until the day of shipment. AmericanPaper.net also accepts money orders, but no personal checks.

Sales Tax:

There is a 8.25% sales tax charge for any order delivered within Texas.

OUR POLICIES

ORDERS POLICY:

The confirmation of an order by e-mail or any other type of electronic confirmation does not constitute AmericanPaper.net's acceptance of the order. AmericanPaper.net has the right to refuse shipment without any prior notification.

Return Policy:

No returns with/out prior authorization. Damaged items must be reported to carrier upon receipt. All returns subject to a 20% restocking fee. Shipping charges on returned items will be assumed by the purchaser.

OUR PRIVACY POLICY:

All personal information is for our own use, to help us better service our customers. AmericanPaper.net does not release any customer information to any other party.

E-Mail Lists:

Anyone may subscribe to our mailing list by either purchasing an item, or requesting subscription via email. AmericanPaper.net will occasionally send e-mail to our customers to inform them of sales, special offers or other relevant news concerning our website. We do not send unsolicited "spam" mail to anyone on our customer list. Anyone may unsubscribe to this list by using the "unsubscribe" option at the opt-in list signup location, or by clicking the opt-out link on the footer of one of the mailings.

Disclaimer:

In no event is any employee of AmericanPaper.net, liable for any direct or indirect damages relating to any of the products sold on this website.

Links:

You hereby acknowledge that any link to another site which is owned or operated by a third party is not our responsibility, whatever the products or content of the other site.

Copyrights:

All content, material, artwork, graphics, logos, photographs and text are the sole property of AmericanPaper.net. No material from this site may be copied, transmitted, reproduced or modified without the express written consent of American Paper.